Dear Team, Thanks a lot for the commitment and timely delivery of the order.
Dear Team, Thanks a lot for the commitment and timely delivery of the order.
We
do not commit fixed time delivery. However we try to deliver your order at the
earliest or try to keep our level best to keep your delivery time request. All
deliveries will be made between 8 am to 8 pm on the given date.
Orders
received till 4 pm IST will be delivered on same day unless delivery date is
mentioned.
The
delivery will NOT be redirected/ redelivered to any other address in any
circumstance.
Product
will be delivered only in the cities mentioned in the List of Serviceable
Cities.
We
will attempt delivery of the items once only. In case the delivery is not
executed during the attempt, the customer shall still be charged for the order
and no redelivery will be possible. We will consider the order executed in the
below cases :
Delivery
not done due to wrong address.
Recipient
not available.
Premises
locked.
Wrong
phone or Cell or Extension number/ not working/ no reply or not connecting/
reachable and delivery is not done.
Recipient
refused the products.
Delivered
the product at the Gate/ Reception/ Neighbour.
Please
note that Flowers, Cakes and other perishable products are sourced locally at
the delivery location & will be hand delivered.
The
image displayed in indicative in nature. Actual product may vary in shape or
design as per the availability."
We
reserve the right to substitute the flowers (Including specified colour) /
other products with equal or higher value in case of non availability of the
desired product.
In
case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule
the delivery for another date.
No
change in instructions can be entertained before 1 working hours of the date of
delivery and acknowledged by our Customer support team.
Orders
once placed cannot be cancelled unless requested 1 working day prior of the
delivery date.
We
will not entertain any complaint for perishable products like fresh flowers,
cake etc. after 48 hours from the time of delivery
Proof
of delivery will be provided in case of any dispute in delivery.
Orders
received after same day delivery cut-off time for same day delivery will be
tried for same day delivery or else will be delivered on next working day. No
refund will be entertained for such cases
Delivery
of certain branded items may not be possible / delayed under certain
un-controllable circumstances such as product is not available in the market or
discontinued by the manufacturer. In such cases, similar product, nearest to
the description shall be delivered. We would try to confirm from the customer
for the same through e-mail. However, if there is no response from the customer
within 24 hrs. It shall be assumed that s/he has agreed to the delivery of the
alternate product.
Request
for cancellation of confirmed order can be made up to 1 day prior to the
delivery date. Please send your cancellation request to support@bhubaneswargifts.com
While
placing an order, please provide us with the following information for delivery
at Hotel / Hospital.
o Full
address of the hotel.
o Room
No.
o Telephone
number of the hotel.
o Name
of Tour Company, if applicable.
o Full
address of the hospital.
o Ward
number or name.
o Home
address of recipient with phone number.
We will not
entertain any complaint for perishable products like fresh flowers; cake etc.
after 48 hours from the time of delivery.
If
there is no one available at the shipping addresses (to accept the delivery of
your order) at the time of delivery, the order will not be considered late.
Hence in such cases, no refunds, cancellations, liability can be made.
If
the recipient has not checked in at the hotel on the delivery date, the order
will be left at the reception & the order will be assumed as executed. If
the person has checked out of the hotel by delivery date, the order will be
assumed as executed & no refund will be made in such cases.
Midnight
Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked
delivery date
We
will not entertain any complaint of any order beyond 7 (Seven) days from the
date of delivery of the order.
Proof
of delivery will be provided in case of any dispute in delivery.
Bhubaneswar Gifts retains the right to refuse any order unconditionally.
All
claims are subject to the jurisdiction of Court at Kolkata, India only.
If Bhubaneswar Gifts is unable to deliver your order, then complete refund will
be made. We shall not be liable for any other charges, loss of profits,
emotional stress or any other liability etc. caused due to non-delivery.
Bhubaneswar Gifts has taken every care for the accuracy of the information provided
in the site. It has exercised due diligence in providing the latest
products/information. However, Bhubaneswar Gifts or its employees or its
affiliates are not responsible for the loss or damage caused to any of the
users due to the information inadvertently provided in the site.
Genunity
of information & interest of making payments:
The
customer promises that the information provided to Bhubaneswar Gifts is true,
correct and accurate. The customer also agrees to pay all charges incurred by
them and users of your account and credit cards or other payment mention at
prices in effect when such charges are incurred.
The
customer agrees to defend indemnity & hold Bhubaneswar Gifts and its
affiliates harmless from all liabilities & expenses including attorneys fee
related to any violation of this agreement by them and also for the use of the
services or transmission of any message or information by them Bhubaneswar Gifts may modify this agreement from time to time without giving any prior
information.